All - Freelance - Full-Time - Internship - Part-Time

All - Freelance - Full-Time - Internship - Part-Time

5 Jan 2018

Full-TimeContact Centre Officer – Dutch Speaking

Konnekt Anywhere

Job Description

In this position of  a Dutch Speaking Contact Centre Officer here in Malta your responsibilities will be for :


Onboarding new customers by requesting and checking relevant documentation, performing basic AML and KYC due diligence, setting up new accounts and keeping applicants informed of the status
Answering incoming calls and responding to customer emails and secure messages
Handling customer inquiries, managing and resolving customer complaints, escalating technical issues and providing customers with products and services information
Executing client instructions such as payments, trades, migration of investment portfolios, account opening and closure and change in contact details
Updating customer information, checking customer details and accounts through the Bank’s systems
Supporting the Bank’s marketing and commercial plan by promoting savings and wealth products
Other duties as may be determined from time to time by the Contact Centre Manager

Skills and Experience
Excellent verbal and written communication skills in both Dutch and English
Good attention to detail
Business-oriented and customer-centric attitude
Ability to work on own initiative with minimal supervision
Flexibility with regard to tasks and working hours
Previous experience in a customer service role will be considered as an asset
Basic knowledge of banking and financial products is desirable

How to Apply

Should you be interested in the above opportunity, please send an email on with a copy of your most recent cv.

Job Categories: Customer Support. Job Types: Full-Time.

Job expires in 77 days.

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