In this position of a Reservations Agent forming part of the sales team, you will handle requests from guests who want to make a room reservation, you will need to understand the rate strategy, be thorough in recording the booking and be quick to spot an opportunity to upsell.
Answering and monitoring all correspondence including incoming telephone and e-mail inquiries
Checking availability and entering reservations in the Hotel reservation system
Ensuring a constantly updated Hotel reservations system with proper guest allocations
Ensuring that proper sales techniques and strategies are used in order to maximise room revenues
Corresponding with Tour Operators and other 3rd parties regarding special requests for rooms and rates
Ensuring that Front Office personnel are aware of current room rates
Education & Experience
Previous experience in a similar role, ideally within the hospitality or hotel industr
Proficiency IT applications, including MS Office and preferably of reservations software
Fluency in written and spoken English and Maltese is a must, Italian would be considered an asset
Previous experience within travel and tourism
Skills & Requirements
Ability to organise, multi-task, be discrete and maintain confidentiality
Pleasant personality and customer-centric approach to work
Excellent communication skills while having a polite and mature attitude
Outstanding time management and organisational skills.
Be flexible and willing to do the extra-mile to help the team
You will work a five day week spread over 7 days. Sundays off.( Working hours are from 08.30hrs to 17.00hrs. Monday to Sunday with two days off, one of which is Sunday.)
This position is offered on a 1 year definite contract basis, but will be extended yearly.
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