Our client is looking for a VIP Account Manager fluent in English. The Account Manager will be accountable for top value customers, by building long lasting relationships through exclusive Events and Offers.
– Building strong relationships by providing the best service and gaming experience to VIP clients.
– Monitoring customer behaviors and provide bonuses, gifts and hospitality invitations in conformity with business requirements and procedures.
– Travel to meet customers and host money-can’t-buy experiences.
– Handle customer queries and complaints, including out of hours when necessary, to provide the best service to VIP clients.
– Monitor campaigns, manage targets and budgets.
– Managing inbound/outbound contracts with customers through Mobile phone.
– Attend to top value customers.
– Maximize player value.
– Manage and Identify risks within areas of responsibility effectively.
– Reactivate dormant accounts.
– Help in discussing the marketing plan for your VIP customers and ensuring a gentle outcome.
– Ensuring promotions are consistent, timely, attractive, cost effective, relevant and aligned to other areas within the business.
– Suggest, develop and/or build new strategies to bring in new customers.
– Cross-sell new products and channels, through face-to-face contact via hospitality and inbound and outbound communications.
– Flexible to work out of hours, as required by the business.
Skills and experience required
– British-English native speaker.
– Experience with managing VIP customer accounts and resolving any queries that may occur.
– Experience with hosting VIP customers at events.
– Outgoing, approachable personality whom enjoys client interactions.
– Excellent sales and telesales skills.
– Great organisational, planning and prioritizing skills, with attention to detail.
– Great customer relation skills, with commitment to providing the best service to valuable clients.
– Analytical minded and able to manage promotional risk.
– Good knowledge of Casino games and Industry.
– Passionate for online gaming, either as a customer or through work experience in the industry.
– Self-starter with a positive and can-do attitude.
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