Managing user accounts (creating/removing users, resetting passwords, organising users into groups, etc).
Managing user mailboxes (setting up email forwarding, mailbox sharing, etc).
Setting up new PCs for employees (installing the necessary software, configuring settings, etc).
Providing tech support to employees in various departments (word processing / spreadsheet issues, telephony issues, faulty hardware, connectivity problems, etc).
Managing the operation of the CRM (maintaining the employee structure, adding new functionality/fields on request, etc).
Setting up and maintaining the mailing server and file storage system.
Keep records of usernames and passwords and access/distribute them securely when needed.
Manage the company website and online database.
Develop new software and functionality to automate mundane/simple jobs within the company.
Prepare training documentation for both IT and non-IT employees.
Contact and interact with customer support departments for third-party software utilised by the company.
Research, recommend, and handle the purchasing of new hardware or software.
Help in the interviews of prospective IT recruits.
Careful and prudent: Always researches the viability and security of options before implementing them.
Employs a problem-solving attitude: Treats issues as problems to solve, not problems to put up with.
Open to growth: Always willing to learn new things for the benefit of the company.
Patient and good at explaining difficult-to-grasp concepts to people with not necessarily as much IT knowledge.
Ambitious to take on projects that may seem overwhelming at first.
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